Shipping and Return Policies
When does my item ship?
​
All my products are ready to ship and require 1-5 days processing time before shipping. In case of a custom order I will inform you of the time it takes to create the item. As soon as you place your order, additional yarn (if needed) is ordered from the yarn supplier and it may take 2 weeks before that shipment gets to me. If the logistics of your order are beyond what is expected, I will keep you informed. I will ship your finished item as soon as humanly possible. If you have any questions, don't hesitate to ask!​
You will receive a shipping notification.
If both ready-to-ship and made-to-order items are purchased in the same transaction, all items will ship together when the made-to-order items are finished, unless otherwise requested.
​
Shipping services: US only
I use USPS Calculated Rate by Weight
- Ground Mail or
- Priority Shipping to ensure you can receive tracking info.
​
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- custom or personalized items;
- discounted or "on-sale" items;
- digital items;
​​​
Item damaged or missing
If the item is not as ordered or got damaged during transport, please don't hesitate to contact me as soon as possible so we can work together to solve the issue. For return processing, please notify me within 7 days of delivery with pictures of the package at diana@bcauseofyou.com.
Unless added insurance claims otherwise, the item must then be returned within 7 days following the notification.
​
Refunds and/or exchanges will be looked at on a case to case basis and in case you need to return your item, I will offer you a refund or store credit in the amount of the original purchase, minus shipping.
​
Conditions of return:
The buyer is responsible for return shipping. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
​
Contact us with any questions at
​
Email Address: Diana@bcauseofyou.com
Effective as of July 31, 2019